Supersedes v1.2.

These Terms of Service ("Terms") are a legal agreement between you ("you" or "User") and Trackd Co Pty Ltd (ACN 698 405 462, ABN 35 698 405 462), an Australian private company based in the Australian Capital Territory, Australia ("Trackd", "we", "us" or "our"). They govern your access to and use of the Trackd application, the website at trackdco.app, and all related features and services (together, the "Service").

When you create an account, we ask you to confirm three things through separate, affirmative steps: that you agree to these Terms and our Privacy Policy; that you have read and agree to our Medical Disclaimer; and that you explicitly consent to our processing of your health-related data (see the Privacy Policy). The Privacy Policy and Medical Disclaimer are incorporated into these Terms by reference. We record which version of each document you accepted, and when. If you do not agree, do not use the Service.

1. Who can use Trackd (eligibility)

You may use Trackd only if you are at least 18 years old and have the legal capacity to enter into a binding contract. During signup you must provide your date of birth, which we check to confirm you are at least 18; we record your confirmation. We may suspend or close any account where we reasonably believe this is untrue.

You are responsible for ensuring your use of the Service is lawful where you live and where you access it. See Section 4.

2. What Trackd is, and what it is not

Trackd is an information and self-tracking tool for informed adults. It lets you record, organise, and review your own protocols (anabolic compounds, peptides, SARMs, hormones, ancillaries, and supplements) along with doses, inventory, bloodwork you upload, body metrics, progress photos, and journal notes, and it computes your own figures back to you (such as remaining inventory and where a biomarker sits relative to a reference range).

Trackd is NOT a medical device, a pharmacy, a laboratory, a telehealth or healthcare provider, a source of medical advice, or a means to obtain, buy, sell, or source any substance. We do not supply, prescribe, recommend, dose, diagnose, titrate, or advise. The Service informs and records; it does not make decisions for you.

3. No medical advice

Nothing in the Service is medical advice and nothing in it should be relied on as a substitute for advice from a qualified healthcare professional. Always consult a suitably qualified professional before starting, stopping, or changing any substance, medication, or protocol. This is set out in full in our Medical Disclaimer, which forms part of these Terms.

Computed values are not instructions. Reconstitution, concentration, remaining-inventory, and similar figures shown in the Service are calculated solely from the information you enter. They are arithmetic performed on your own inputs, not dosing instructions, recommendations, or verified results. Trackd does not measure, prepare, or administer any dose — you do that yourself, outside the app. You must independently verify any calculation before relying on it, particularly before preparing or administering any substance, and you must not rely on a computed value that appears incorrect or inconsistent with your own records.

4. Substances, legality, and harm reduction

Many substances you may choose to track with Trackd, including anabolic androgenic steroids, certain peptides, SARMs, hormones, and other compounds, are controlled, prescription-only, or otherwise regulated in many countries, and may be illegal to possess, use, import, or supply without authorisation.

Trackd is a record-keeping tool only. It does not sell, supply, source, promote, facilitate, or enable the acquisition or use of any substance. Recording a substance in Trackd is not a statement that it is safe, legal, effective, or appropriate for you. The built-in compound catalogue exists solely so that you can identify, label, and organise your own records; the inclusion of a substance in the catalogue is not a recommendation, promotion, advertisement, or offer to supply that substance, and the catalogue contains no information about how to obtain any substance. You alone are responsible for understanding and complying with every law that applies to you.

Trackd is built on a harm-reduction principle: adults who have already chosen to use these compounds are safer keeping accurate records than keeping none. Providing a tool to record those choices is not an endorsement of them.

5. Your account

You must give accurate information and keep it current. You are responsible for keeping your login credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorised access. You may not share your account or let anyone else use it.

6. Acceptable use

You agree that you will not:

• use the Service for any unlawful purpose, or in breach of any law that applies to you;
• enter or manage another person's data without their authority;
• copy, scrape, reverse-engineer, decompile, or attempt to extract the source code or underlying data of the Service, except where the law expressly permits it;
• resell, sublicense, rent, or commercially exploit the Service without our written permission;
• interfere with, overload, or disrupt the Service or its security, or upload malicious code;
• use the Service to advertise, solicit, offer, buy, sell, source, or otherwise facilitate the supply of any substance, or to share sourcing information (including vendor names, links, prices, or contact details) with any other person;
• infringe our intellectual property or anyone else's; or
• present yourself, using Trackd, as a medical professional or as giving medical advice to others.

7. Your content and data

You own the data you enter, including your cycles, doses, journal entries, body metrics, progress photos, and the bloodwork files you upload ("Your Content"). You grant us a limited, non-exclusive licence to host, store, process, and display Your Content solely to operate and provide the Service to you, for as long as needed to do so. We do not sell Your Content. How we handle it is described in the Privacy Policy.

You are responsible for the accuracy of Your Content. You can request deletion of your data as described in the Privacy Policy.

8. Service availability and changes

The Service is provided on an "as is" and "as available" basis. We do not guarantee any particular level of uptime, that the Service will be uninterrupted or error-free, or that it will always be available. Features may change, be added, or be removed.

While we take reasonable steps to protect and back up your data, you should keep your own copies of anything important to you, especially the original bloodwork files and photos you upload, which we may not be able to restore.

If you give us feedback, ideas, or suggestions about the Service, you agree that we may use them to improve the Service without restriction and without any obligation or payment to you.

9. Fees and subscriptions

Trackd is currently free to use during our beta. We plan to introduce paid subscription plans in the future. The terms in this section describe how paid plans will work if and when we launch them; until then, we charge no fees.

When paid plans are available:

• The features included in each plan, the price (including the currency and any applicable taxes), the billing period (such as monthly or annual), and any introductory or founding-member pricing will be shown to you in the Service before you subscribe. We will not charge you without your agreement. Payments will be handled by a third-party payment processor (such as Stripe).
• Billing and renewal. Paid subscriptions will be billed in advance for the billing period you choose and, unless we tell you otherwise, renew automatically at the end of each period at the then-current price for that plan, until you cancel. Before each renewal, we will send you a reminder by email with the renewal date and amount, and how to cancel.
• Cancellation. You will be able to cancel a paid subscription at any time. Cancellation takes effect at the end of your current billing period: you keep your paid features until then, and you will not be charged for the next period. Except where the law requires otherwise, we do not provide pro-rata refunds for the unused part of a billing period.
• Price changes. We may change our prices. We will give you reasonable advance notice of any change to a recurring price before it applies to you, and any new price will only take effect from your next billing period. If you do not agree to a price change, you can cancel before it takes effect.

Your statutory rights. Nothing in this section limits any refund, guarantee, or remedy you are entitled to under the Australian Consumer Law or under any other consumer-protection law that applies to you (see Section 12). Where you are entitled to a refund under those laws, you will receive it.

EU and UK consumers. If you are a consumer in the EU or UK, you will have a statutory right to withdraw from a purchase within 14 days. Because Trackd is supplied digitally, by subscribing and starting to use a paid feature within that period you will expressly request that we begin supplying the Service immediately and acknowledge that you lose the right of withdrawal once the Service has been fully supplied; where the Service has only been partially supplied, you remain entitled to withdraw in respect of the part not yet supplied.

California consumers. If you are a California resident, you will be able to cancel an auto-renewing subscription at any time, online and without obstacle, and we will provide the disclosures and any renewal or price-change notices required by California's Automatic Renewal Law.

10. Intellectual property

The Service, including its software, design, and branding, is owned by us or our licensors and is protected by intellectual-property laws. We own the compilation, selection, and arrangement of the compound and biomarker catalogues; some of the underlying factual data (such as substance names, aliases, and laboratory reference ranges) may derive from public or third-party sources, and we make no proprietary claim over that underlying data itself. We grant you a personal, limited, non-transferable, revocable licence to use the Service for your own use under these Terms. No other rights are granted.

11. Third-party services

The Service runs on third-party infrastructure and uses third-party providers to operate. These are currently Supabase (database, authentication, and file storage) and Vercel (hosting and content delivery). We are not responsible for the acts or omissions of these providers, and their own terms may apply to the underlying infrastructure. The providers that process personal data on our behalf are listed in the Privacy Policy.

12. Disclaimer of warranties

Your statutory rights come first. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that you have under the Australian Consumer Law, or under any other law that applies to you (including mandatory consumer-protection laws of the country where you live, such as those of the United Kingdom or the European Union), that cannot lawfully be excluded, restricted, or modified (your "Non-Excludable Rights"). Where the law permits us to limit our liability for a failure to comply with a Non-Excludable Right in relation to services, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again — except that this limitation does not apply where the law does not permit it, including for services of a kind ordinarily acquired for personal, domestic, or household use.

Subject to your Non-Excludable Rights, and otherwise to the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the catalogue data, reference ranges, or any computed value (including reconstitution or inventory calculations) are accurate, complete, current, or suitable for you.

13. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from or related to your use of (or inability to use) the Service, or from any decision you make about any substance. Our total aggregate liability arising out of or relating to the Service is limited to the greater of AUD $100 or the total fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in this section, or anywhere else in these Terms, excludes or limits any liability that cannot be excluded or limited by law. In particular, we do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any failure to comply with your Non-Excludable Rights, and the cap above does not apply to that liability.

14. Indemnification

You agree to indemnify us against claims, losses, liabilities, and reasonable costs (including reasonable legal fees) brought against us by a third party, or suffered by us, to the extent they arise from your breach of these Terms, your breach of any law, or Your Content. This indemnity is reduced proportionately to the extent that we caused or contributed to the relevant claim or loss, and it does not apply to anything caused by our breach of these Terms, our negligence, or our breach of law.

15. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or if we reasonably need to. On termination, your right to use the Service ends; how your data is handled afterwards is described in the Privacy Policy (within the app we archive rather than hard-delete individual cycles, and on a full account-deletion request we erase your personal data within 30 days).

16. Changes to these Terms

We may update these Terms from time to time.

For minor or operational changes, we will update the document and its version; continuing to use the Service after such a change means you accept it.

For material changes — and always for any material change to the Medical Disclaimer, to our liability to you, or to how we process your data — we will notify you in advance, in the app or by email, at least 14 days before they take effect (unless an earlier change is required for legal, security, or safety reasons), and we will ask you to actively re-accept the updated terms. If you do not re-accept, you may continue using the Service under the existing terms until they expire or you close your account, and we may limit access to any new feature the change relates to.

Material changes will not apply retrospectively. The version of the Terms you accepted, and the date you accepted them, are recorded against your account.

17. Complaints, governing law, and disputes

Talk to us first. If you have a problem or complaint, please contact us at legal@trackdco.app before taking any other step. We will try, in good faith, to resolve it with you quickly.

These Terms are governed by the laws of the Australian Capital Territory, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory and the courts entitled to hear appeals from them. Nothing in this section removes any mandatory consumer-protection rights you have where you live. If you use the Service as a consumer, the consumer-protection law of the country where you live may also apply to your use of the Service, and you may be entitled to bring proceedings in your local courts.

18. General

If any part of these Terms is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them to a successor (for example in a sale of the business). These Terms, together with the Privacy Policy and Medical Disclaimer, are the entire agreement between you and us about the Service. Sections that by their nature should continue after your account is closed or these Terms end, including Sections 7 (Your content and data), 10 (Intellectual property), 12 (Disclaimer of warranties), 13 (Limitation of liability), 14 (Indemnification), and 17 (Complaints, governing law, and disputes), survive termination. We are not liable for any delay or failure to perform caused by events beyond our reasonable control.

19. Contact

Questions about these Terms? Contact us at legal@trackdco.app.